Complaints Procedure

Last updated 1 October 2026

How to complain

Open a support ticket in the app (Support → New ticket) and choose the most relevant category, or use our contact form.

We acknowledge every complaint immediately and aim to resolve it within 15 business days. We will keep you updated in your ticket thread.

If you are unhappy with our final response you may escalate your complaint to the relevant financial ombudsman in your country.