Security
Five ways to protect yourself from payment scams
Marcus Lee · 29 September 2026 · 4 min read
1. We will never ask for your PIN or codes
One Bank staff will never ask for your password, transaction PIN or one-time codes — by phone, email or chat. Anyone who does is a scammer.
2. Turn on two-factor authentication
An authenticator app adds a second lock to your account. Enable it in Settings → Security in under a minute.
3. Check your devices regularly
Settings → Security shows every device signed in to your account. If you do not recognise one, sign it out immediately and change your password.
4. Slow down on urgent requests
Pressure is a scammer’s favourite tool. If a payment request feels urgent and unusual, pause and verify it through another channel.
5. Use virtual cards online
Create a separate virtual card for online shopping with a spend limit. If a merchant is compromised, freeze the card instantly.